How long does it take to receive an order?
We process and ship orders within 1-2 business days via UPS ground. Orders typically arrive within 7-10 days.
How do you handle returns/refunds/exchanges?
If an item that the customer receives arrives broken or seems defective in any way, simply contact us and we will send out a replacement or issue credit to your account, whichever your prefer. Non-defective/non-damaged returns must be shipped back to us within 30 days and we will credit your account minus a 20% restocking fee.
The bottom line is we want to keep you our customer happy and provide top-notch service so that you want to come back to our site. To that extent, we do everything possible to quickly rectify any problem order.
Do your products have any guarantees or warranties?
We guarantee that every product we sell will be as pictured and described and will be free from defect. If you or your customer receives an item that does meet not this guarantee, we will issue you a full refund and pay for the return shipping.
What if I have more questions?
Contact us! We're more than happy to talk with our customers and it's in our interest to help you get the products that you need. You can reach us by emailing us at: support@aplushomedecor.com
Is shipping available outside of the United States?
Unfortunately, no. We only ship within the US. You must have a US billing address!
